FAQ
GENERAL:
What are your hours of operation?
We are open Monday thru Friday 9am to 5pm. During busier months (March through November) we are open until 5:30 daily for pick up. We are closed for most federal holidays.
Do I need an appointment to come in?
We recommend making appointment by phone or email.
What are your payment terms?
We require 50% deposit on all orders. We accept school purchase orders, and most federal purchase orders. Credit terms may have to be established prior to acceptance of Purchase Orders.
What payment methods do we accept?
We accept Visa, Master Card, Amex, Discover, Personal checks or cash.
Privacy and security (do we share customer info with other companies)?
We use the information provided for your order only. We do not share the information with any other companies or websites.
What is Fairfax Screen Printing's guarantee of quality?
It's our goal and commitment to provide the best quality custom screen printed and embroidered products available and we stand behind our work. We will be happy to fix any mistake made by Fairfax Screen Printing; all we ask is that you report the mistake to us within 48 hours after you receive your order. At our discretion we will replace items or refund your money should there be a mistake or if your garments are materially or otherwise flawed.
What is your return policy?
Due to the custom nature of your order, Fairfax Screen Printing accepts NO RETURNS unless we are at fault for the mistake. We will then replace the order or credit your invoice.
Is the Instant Quote section accurate?
Our Instant Quote section is absolutely accurate according to your specifications. As long as you enter your specifications correctly, you will receive an accurate price for screen printing.
Embroidery prices are based on the number of stitches in your design, so the prices online are just an estimate based on our standard stitch counts. To get a 100% accurate quote on embroidery, please email your design to 
What if I want to cancel my order?
We give you a 24 hr grace period to alter your order. If you decide to cancel beyond 24 hrs, there is a $50 min fee (artwork already prepared may change cancellation fee) and you must pay restocking fees for the garments (typically 20%)
ORDERING PROCESS:
How do I order?
Please visit the "How to Order" section of our web site.
What if I need to change or add shirts to my order?
Once an order is submitted you have 24 hrs to make any changes. Any changes or additions after 24 hrs may incur restocking fees of up to 20%. Changes or additions to your order may delay turn around time.
What if I need to reorder?
If a reorder occurs 30 days from the original date of purchase, we extend the same unit prices per shirt, reset charges will apply. Reorders placed after 30 days will be priced as new orders.
Do I get a price break as my order gets larger?
Fairfax Screen Printing always offers quantity discounts, meaning the more you order at one time, the more discount you will receive. If you're ordering the same design, but want to mix and match different colors or styles, call us at 703-435-3174 or toll free at 855-435-3174 and we'll make sure you get the best price.
Do I have to order all the same size?
No, you can mix and match however you like as long as we can print the same size design on all.
Are white garments cheaper than colors?
Yes, a white t-shirt with a 1 color print is the cheapest combination of shirt and services offered.
How long will my order take?
Our standard turn around time is 7-10 business days. You may choose to Rush your order for 3-5 business day service. You may also choose Super Rush service for 1 business day service. Addition charges apply to rush orders.
SCREEN PRINTING AND EMBROIDERY:
What the minimum quantity to order?
For screen printing and embroidery we require 12 minimum. Minimum for simulated process or 4 color process is 72.
| Minimum Order Requirements | |
| Number of Ink Colors | Minimum Qty. Required |
| 1-4 | 12 |
| 5-6 | 36 |
| 7-10 Colors and Full Color Process | 72 |
Can I order my design on multiple shirt styles and/or colors?
As long as your design is the same on all items (same size, same placement), Fairfax Screen Printing can help you mix and match different shirt colors and styles. Give us a call at 703-435-3174 with this request and we'll help you save money on your order.
Can you print on items that I provide?
Unfortunately, we don not print on clothing or other items supplied by customers. We print on and embroider only on the items we sell from our catalogs.
Can I get a screened sample of my design?
Fairfax Screen Printing provides an electronic proof with every order via email. We strive to fulfill your expectations and will make changes until you are satisfied. If you prefer to have a printed sample in hand, you may place a minimum order of just 12 shirts.
What type of ink do you use?
We use Plastisol, waterbase or discharge inks, depending on the desired result. Please see our Screen Printing Inks section for details.
How long does the screen printing last on a shirt?
The Plastisol ink we utilize for screen printing is very durable and will hold up for years. We recommend machine-washing your screen printed t-shirts inside out in cold water and tumble drying on low (unless the garment tag calls for a different drying procedure). We do not recommend dry cleaning any screen printed garments.
Can you print over zipper or over item seams?
Yes, but waterbase or discharge ink must be used. Certain conditions and limits apply. Call us for details.
ARTWORK:
What is the maximum imprint area?
Art size depends on the smallest items on the order and/or the items you order. The maximum we can imprint is 15"wide by 18" tall.
Can I see a mock up proof of my design prior making deposit?
No. Unfortunately because there is time that goes into making the art we do not make proofs without a deposit or a purchase order. You have the option of paying $50 non-refundable for the art (up to 3 revisions), BUT if the order goes thru then the $50 will be counted towards the order.
How many colors can you print?
For spot color designs, the maximum number of colors is 8 (dark shirts must count 1 color as a white underbase).
Simulated or 4 color process printing can reproduce an almost indefinite number of colors; however the minimum order size is 72 T-shirts.
What is the fee for art?
Art rendering fees are based on the complexity of the design. In most cases artwork is done at no charge.
Can you match PMS (Pantone) colors?
Yes. PMS colors can be match at no additional charge (coated version only).
Do you charge extra for speciality inks?
We do charge extra for discharge, waterbase, foil transfers. Please see our Screen Printing Inks and Screen Printing Techniques sections for more details.
SHIPPING:
Are shipping fees additional?
Many companies advertise FREE shipping, in many cases "free shipping" is actually hidden in the price of an item. Therefore, we provide shipping as an a la carte fee so our prices can remain low and you can get the best deal. Our web site provides accurate UPS delivery quotes in the shopping cart. In some instances shipping may be discounted or free in conjunction with a web coupon.
Can you ship my order without payment?
Unless a PO is used, no orders will ship without full payment. Orders must be paid in full prior shipping or at the time of pickup.
Can you guarantee the arrival of my order by a certain day via FedEx?
FedEx is extremely reliable; however shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case.